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These terms govern your use of VOLO's private aviation platform, services, and API integrations. Please read them carefully before using our services.
Last updated: February 15, 2026 · Effective: March 15, 2026
By accessing or using VOLO's website, mobile applications, APIs, or any related services (collectively, the "Platform"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Platform on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days in advance. Your continued use of the Platform after such changes constitutes acceptance of the updated Terms.
VOLO operates an AI-powered private aviation booking platform that connects travelers with aircraft operators. Our services include on-demand charter bookings, round-trip and multi-leg itinerary planning, empty leg flight deals, membership programs, concierge services, and AI-assisted travel optimization.
VOLO acts as an intermediary between you and independent aircraft operators. While we vet all operators in our network for safety and quality standards, the actual air transportation is provided by the operator, not by VOLO. All flights are operated under the operator's Air Operator Certificate (AOC) or equivalent authorization.
Certain features of the Platform require account registration. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account.
You must immediately notify VOLO of any unauthorized use of your account or any other security breach. VOLO will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your account credentials.
All quotes provided through the Platform are estimates based on available information at the time of inquiry. Final pricing may vary based on aircraft availability, fuel costs, landing fees, customs requirements, and other operational factors. A booking is confirmed only upon receipt of a signed charter agreement and the required deposit or full payment.
Payment terms vary by booking type and membership tier. Standard bookings require full payment or a minimum deposit as specified at the time of booking. VOLO accepts major credit cards, wire transfers, and cryptocurrency payments where available. All prices are quoted in USD unless otherwise specified.
Cancellation policies are determined by the specific charter agreement and operator terms. Generally, cancellations made more than 72 hours before departure may be eligible for a partial or full refund. Cancellations within 72 hours may be subject to fees ranging from 50% to 100% of the charter cost, depending on the operator and circumstances.
VOLO offers tiered membership programs (Select, Elite, and Infinite) with varying benefits, pricing, and terms. Membership fees are non-refundable except as expressly stated in the applicable membership agreement. Membership benefits, including reduced service fees and priority access, are subject to availability and may be modified with 60 days' notice.
Members must maintain a valid payment method on file. Memberships automatically renew at the end of each term unless cancelled at least 30 days before the renewal date.
VOLO utilizes artificial intelligence and machine learning technologies to provide flight recommendations, pricing estimates, route optimization, and personalized service suggestions. While our AI systems are designed to deliver accurate and helpful information, they are tools that assist decision-making and are not infallible.
AI-generated recommendations, including aircraft suggestions and price estimates, are based on historical data, current market conditions, and algorithmic analysis. Actual availability, pricing, and conditions may differ from AI-generated suggestions. All final booking details are confirmed by human aviation professionals before execution.
VOLO does not guarantee the accuracy, completeness, or timeliness of AI-generated content. You acknowledge that AI recommendations should be considered as one factor in your decision-making process.
The VOLO Agent Referral Network allows AI agents and their operators to earn commissions by referring customers to VOLO. Participation is subject to separate Agent Partner Terms, including registration, commission structures (Standard 3%, Silver 3.5%, Gold 4%, Platinum 5%), and payment schedules.
VOLO reserves the right to reject, suspend, or terminate agent partnerships for any reason, including but not limited to fraudulent referrals, brand misrepresentation, spam activities, or violation of these Terms. Commissions are earned only on completed, paid bookings and are paid monthly in arrears.
Agents must clearly disclose their affiliate relationship with VOLO in all promotional materials, in compliance with applicable advertising and disclosure regulations.
All content on the Platform, including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and AI models, is the property of VOLO or its licensors and is protected by international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without VOLO's prior written consent.
The VOLO name, logo, and all related product and service names, design marks, and slogans are trademarks of VOLO. You may not use these marks without VOLO's prior written permission.
Access to VOLO's APIs (REST, GraphQL, OpenAI Plugin, MCP Server) is subject to separate API Terms of Use and rate limits. API keys are confidential and must not be shared, published, or embedded in client-side code. VOLO reserves the right to revoke API access for abuse, excessive usage, or Terms violations.
Developers integrating with VOLO's APIs must comply with all applicable laws, including data protection regulations, and must not use the APIs to build competing services, scrape data, or engage in activities that could harm VOLO, its users, or its operator partners.
To the maximum extent permitted by applicable law, VOLO, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform or services, including but not limited to loss of revenue, profits, data, or business opportunities.
VOLO's total aggregate liability for any claims arising under these Terms shall not exceed the total fees paid by you to VOLO in the 12 months preceding the event giving rise to the claim. This limitation applies regardless of the theory of liability, whether based on warranty, contract, tort, or any other legal theory.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
You agree to indemnify, defend, and hold harmless VOLO and its officers, directors, employees, agents, licensors, and affiliates from and against all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Platform, or your violation of any law or the rights of a third party.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. Any dispute arising out of or relating to these Terms shall first be submitted to good-faith mediation. If mediation is unsuccessful, disputes shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.
Notwithstanding the foregoing, either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the unauthorized use or abuse of the Platform or intellectual property infringement.
VOLO may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination will survive, including intellectual property provisions, warranty disclaimers, limitation of liability, and indemnification.
You may terminate your account at any time by contacting our support team or through your account settings. Termination does not relieve you of any obligations incurred prior to termination, including payment obligations for booked flights.
For questions about these Terms, please contact our legal team at legal@flyvolo.ai, by mail at VOLO Aviation Inc., 100 Market Street, Suite 300, San Francisco, CA 94105, United States, or by phone at +1 (415) 555-0188.
Our legal team is available to clarify any aspect of these terms. We believe in transparency and want you to feel confident using our platform.