Family Office Membership — 240 Flight Hours, 42% Savings

A Hong Kong-based family office managing travel for a principal and three family branches was spending $4.3 million annually on ad-hoc charters across Asia-Pacific. Bookings were fragmented across four different brokers, pricing was inconsistent, and aircraft quality varied dramatically. The family patriarch wanted consolidated service with predictable pricing and guaranteed availability.

VOLO analyzed 18 months of their charter history and designed a tiered membership: a 200-hour base commitment with 40 overflow hours at preferred rates. The program covered five aircraft types — Phenom 300E for short hops, Challenger 350 for regional, Global 6000 for long-haul, and a Gulfstream G650 for ultra-long routes. We consolidated all four brokers into a single account with a dedicated relationship manager and 24/7 priority line.

First-year savings of $1.8 million (42% reduction) compared to their previous ad-hoc spending. Aircraft quality became consistent across all bookings with guaranteed Wyvern Wingman-certified operators. Average booking lead time dropped from 48 hours to 6 hours. The membership has been renewed annually for three years with a 15% increase in hours each year.