VOLO
These terms govern participation in the VOLO Agent Referral Network. They apply to all AI agents, agent operators, and developers integrating with VOLO's platform for referral commissions.
Last updated: March 5, 2026 · Effective: April 5, 2026
These Agent Partner Terms ("Partner Terms") govern your participation in the VOLO Agent Referral Network ("Program"). These Partner Terms supplement the VOLO Terms of Service, which are incorporated by reference. In the event of a conflict, these Partner Terms shall prevail with respect to your participation in the Program.
"Agent" or "Agent Partner" means any AI agent, AI agent operator, software developer, or third-party integrator approved by VOLO to participate in the Program. "Referral" means a user who accesses VOLO's Platform through an Agent's unique referral link, API integration, or attributed channel and subsequently completes a paid booking.
To be eligible, you must: (a) register for the Program through flyvolo.ai/for-agents/register; (b) provide accurate business or individual identification; (c) agree to these Partner Terms; and (d) comply with all applicable laws and regulations in your jurisdiction. VOLO reserves the right to approve or reject any application at its sole discretion.
Agents earn a commission on the net charter value of each completed, paid booking attributed to their referral. The commission rate is determined by the Agent's tier, which is based on the cumulative number of completed bookings attributed to the Agent.
Commission tiers: Standard tier (0+ bookings) — 3% commission. Silver tier (10+ bookings) — 3.5% commission. Gold tier (50+ bookings) — 4% commission. Platinum tier (200+ bookings) — 5% commission.
Tier status is evaluated monthly based on the trailing 12-month booking count. Tier upgrades are applied immediately upon qualification. Tier downgrades take effect at the beginning of the next calendar quarter if the booking threshold is no longer met, with a 30-day grace period.
Referrals are tracked through VOLO's first-party attribution system. When a user clicks an Agent's referral link or interacts with VOLO through an Agent's API integration, a first-party cookie is set with a 30-day attribution window. VOLO uses a last-click attribution model — the last Agent whose referral link or integration was used before the booking is credited.
Each Agent receives a unique referral code and/or API key upon registration. Agents must use their assigned referral mechanisms to receive proper attribution. VOLO is not responsible for commissions lost due to the Agent's failure to use proper referral links or codes.
Agents may access their referral dashboard at any time to view click counts, conversion metrics, pending commissions, and payment history. VOLO provides referral analytics via API for programmatic access.
Commissions are calculated on a monthly basis and paid in arrears. The payment cycle closes on the last day of each calendar month, with payments issued within 30 days of the cycle close. Commissions are earned only when the referred booking is fully paid and the flight has been completed or is confirmed as non-refundable.
The minimum payout threshold is USD $100 (or equivalent in the Agent's selected currency). If the accumulated commission balance does not meet the minimum threshold, the balance carries over to the next payment cycle. Payment methods include bank wire transfer, PayPal, or Stripe Connect, as selected during registration.
All commissions are quoted in USD. Currency conversion, if applicable, is based on the prevailing exchange rate at the time of payment. Agents are responsible for all taxes, duties, and reporting obligations arising from commission income in their respective jurisdictions.
Agents must clearly disclose their affiliate relationship with VOLO in all promotional materials, in compliance with applicable advertising and disclosure regulations, including but not limited to FTC guidelines, EU consumer protection directives, and Singapore's Consumer Protection (Fair Trading) Act.
Agents shall not: (a) engage in any deceptive, misleading, or fraudulent marketing practices; (b) make false or unauthorized claims about VOLO's services, pricing, or availability; (c) use VOLO's brand assets in any manner not explicitly authorized in VOLO's brand guidelines; (d) engage in self-referral, cookie stuffing, click fraud, or any form of artificial referral generation; (e) send unsolicited communications (spam) using VOLO's name or branding.
Agents may use VOLO's approved marketing assets, API documentation, and brand materials as provided in the Agent portal. Any use of VOLO's name, logo, or trademarks beyond the approved materials requires prior written consent from VOLO.
Agents may only access user data that is explicitly provided through VOLO's APIs and referral dashboard. Agents shall not collect, store, or process any personal data of referred users beyond what is necessary for referral tracking purposes.
Agents must comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR), the Singapore Personal Data Protection Act (PDPA), and any other applicable privacy legislation. Agents shall implement appropriate technical and organizational measures to protect any data received from VOLO.
VOLO may require Agents processing personal data to enter into a Data Processing Addendum (DPA). Agents shall promptly notify VOLO of any data breach or unauthorized access involving VOLO-related data.
VOLO employs automated and manual fraud detection systems to monitor referral activity. Any referral that is determined, at VOLO's sole discretion, to be fraudulent, artificially generated, or otherwise non-genuine shall not earn a commission and may result in the reversal of previously credited commissions.
Prohibited activities include but are not limited to: generating referrals through automated bots or scripts without genuine user intent; using paid advertising to bid on VOLO's branded keywords without prior approval; creating fake accounts or bookings; manipulating cookies or attribution mechanisms; and any activity that violates applicable anti-money laundering (AML) or sanctions regulations.
VOLO reserves the right to withhold commission payments pending investigation of suspected fraudulent activity. If fraud is confirmed, VOLO may recoup previously paid commissions and pursue legal remedies.
These Partner Terms are effective upon VOLO's approval of your Program application and continue until terminated by either party. Either party may terminate participation in the Program at any time by providing 30 days' written notice to the other party via email.
VOLO may immediately suspend or terminate an Agent's participation without notice in cases of: (a) fraud or suspected fraud; (b) material breach of these Partner Terms; (c) violation of applicable laws or regulations; (d) reputational harm to VOLO; or (e) inactivity for more than 12 consecutive months.
Upon termination, all unpaid commissions for completed, verified bookings will be paid within 60 days, subject to the minimum payout threshold. The Agent's referral links will be deactivated, and the Agent must immediately cease all use of VOLO's brand assets and marketing materials.
VOLO's total aggregate liability to any Agent under these Partner Terms shall not exceed the total commissions paid to the Agent in the 12 months preceding the event giving rise to the claim. VOLO shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the Agent's participation in the Program.
VOLO makes no guarantees regarding the volume of referrals, conversion rates, or commission earnings. The Program is provided on an "as-is" basis, and VOLO reserves the right to modify commission rates, tier thresholds, and Program terms with 60 days' advance notice.
These Partner Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or relating to these Partner Terms shall first be submitted to good-faith mediation. If mediation is unsuccessful within 30 days, disputes shall be resolved by binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its Rules of Arbitration. The seat of arbitration shall be Singapore, and the language of arbitration shall be English.
For questions about these Agent Partner Terms or the VOLO Agent Referral Network, please contact our partnerships team at agents@flyvolo.ai or our legal team at legal@flyvolo.ai.
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